Clear answers on how we process Australian car-insurance documents, protect user privacy, and verify policy findings.
Generic AI chatbots can explain general insurance definitions, but they frequently hallucinate clauses that do not appear in your document or overlook critical schedule details. PolicyLens AU reads the specific document you upload and presents findings tied directly to verified wording with exact page citations.
You can upload an Australian motor-insurance PDS, policy schedule, renewal notice, or quote PDF. A policy schedule is particularly helpful because it contains your specific excess amounts, agreed or market vehicle value, and selected optional covers.
Comprehensive, Third Party Property Damage, Third Party Fire and Theft, Motorcycle, and Commercial Motor policies underwritten by Australian insurers (such as AAMI, NRMA, Suncorp, Allianz, Budget Direct, Youi, QBE, and Coles/Woolworths Insurance).
No. PolicyLens AU does not predict claim outcomes or provide claims advocacy. It provides educational analysis of policy terms, excesses, potential coverage limitations, and notification requirements. Claim decisions depend on the specific facts of an accident and the insurer’s assessment.
No. PolicyLens AU provides educational policy analysis only. It is not legal, financial, insurance, or claims advice. If you have an active dispute, contact your insurer's Internal Dispute Resolution (IDR) team or the Australian Financial Complaints Authority (AFCA).
Yes. In this standalone version, your document is processed entirely in your web browser using local client-side extraction. Your file is not uploaded to a cloud server, sold, or shared, and it is never used to train AI models. Nothing is stored when you refresh or close the page.
No account, registration, or email address is required to use the free preview and explore the decoded findings.
Every finding includes the exact quote from your uploaded document and the page number where it appears so you can verify the context immediately. If we make a confirmed factual error regarding your uploaded policy, contact support and you receive a full refund.
Our commitment to consumer protection, browser privacy, and clear legal boundaries.
This standalone version of PolicyLens AU processes your PDF locally in your browser. Document text and personal information are not sent to any external server. No uploaded files, extracted sentences, or personal schedule details are retained after closing or refreshing the tab. External font assets load from Google Fonts and the PDF extraction worker script from Cloudflare cdnjs.
PolicyLens AU is for educational and informational purposes only. Findings are generated through document keyword and structure analysis and can miss, misinterpret, or incompletely represent wording in complex schedules. Always review the complete clause in your original Product Disclosure Statement and policy schedule before making renewal, purchase, or claim decisions.
If we make a confirmed factual error regarding your uploaded policy document (for example, misstating an explicitly stated basic excess amount on an unamended digital schedule), contact our support team for review. If the factual error is verified, a 100% full refund is issued without delay.
Current Engine Rule Version: 1.2.0 (Effective October 2026).
Findings are produced through 25 structured motor-insurance rule sets tailored to Australian general insurance terminology. Every material finding is linked to verbatim text citations and document page numbers to prevent false statements or unverified assumptions.
Zero data retention. No document contents, vehicle identification numbers (VIN), driver licence details, names, addresses, or schedule sums insured are stored in external databases in this client-side version.
PolicyLens AU is engineered in accordance with WCAG 2.1 AA standards, incorporating semantic HTML5 structure, accessible keyboard navigation, high-contrast light and dark color schemes, legible typography, and screen-reader accessible accordions and forms.
Upload your Australian motor-insurance document and get a plain-English view of the terms that matter.
Decode my policyEducational policy analysis only. Not legal, financial, insurance or claims advice.
